Terms and Conditions

Replace before publication: Every item in square brackets is a placeholder. This EU template requires a final review under the law of the actual country of establishment.

1. Operator and scope

These Terms apply to orders placed through SHILAI-Store between [COMPANY NAME] [LEGAL FORM], [FULL ADDRESS], [EMAIL ADDRESS] (“we”, “us”, “seller”) and our customers. A consumer is a natural person acting mainly outside their trade or profession.

2. Order and contract formation

Product listings invite the customer to submit an order and are not binding offers. Customers can review and correct their cart and details before submitting an order using the button “Order with obligation to pay”.

The order is a binding offer. A contract is formed when we expressly accept it, send a dispatch confirmation or dispatch the goods. An automated receipt confirmation only confirms receipt unless it expressly states acceptance. We may reject orders for objective reasons including unavailability, obvious pricing errors, failed payment, incomplete information, suspected abuse or legal sales restrictions; received payments will be refunded.

3. Language and contract storage

Contract languages are German and English. The version selected at checkout applies. Essential contract information is provided on a durable medium, normally by email. Order records are retained for the legally required period.

4. Products

The product page and packaging provide the relevant description, ingredients, allergens, net quantity, directions and warnings. Food supplements do not replace a varied balanced diet and healthy lifestyle. Do not exceed the recommended daily dose and keep products away from children. Persons with medical conditions or treatment, pregnant or breastfeeding persons and minors should seek professional advice where appropriate.

5. Prices and charges

Prices are in euros and include legally applicable VAT where due. Shipping and other mandatory charges are displayed before the order is submitted. Obvious errors may be corrected before contract formation; after formation we will offer performance at the correct price or cancellation without cost.

6. Payment

Available methods appear at checkout. Cryptocurrency payments are processed through NOWPayments or the displayed provider. The customer must use the correct network, address, amount, deadline and network fee. Payment is complete only after provider confirmation. Underpayments, overpayments, late payments or wrong-network transfers may require manual review.

Refunds are processed using [REFUND METHOD, E.G. ORIGINAL METHOD OR EURO VALUE]. Blockchain or provider charges may only be deducted where lawful, transparent and not caused by us.

7. Delivery

We deliver to countries selectable at checkout. Areas, prices and estimated times are described in the Shipping and Payment Conditions. Unless otherwise agreed, delivery takes place without undue delay and no later than 30 days after contract conclusion. For consumers, transport risk passes on physical receipt unless they independently appointed a carrier not offered by us.

Reasonable actual additional costs caused by an incorrect address or culpably refused delivery may be charged where permitted by law. Unavailable items are refunded. Partial deliveries must be reasonable and do not create extra shipping charges.

8. Retention of title

Goods remain our property until fully paid, to the extent permitted by applicable law.

9. Withdrawal and returns

Consumers generally have the statutory right of withdrawal described in our Withdrawal Instructions. For sealed goods unsuitable for return for health protection or hygiene reasons, that right may be lost after the seal is removed or damaged, but only where the legal requirements are met.

We provide no voluntary return or exchange right beyond statutory withdrawal and conformity rights unless explicitly stated on a product page.

10. Legal conformity guarantee

Mandatory rights for defective or non-conforming goods apply and are not limited by commercial or manufacturer guarantees. EU consumers generally receive at least two years of legal protection; more favourable national rules remain applicable. Customers should document transport damage promptly, but failure to notify the carrier does not remove consumer rights.

11. Liability

Nothing excludes liability for intent, gross negligence, death or personal injury, mandatory product liability, or any liability that cannot lawfully be excluded. Where lawful, liability for slight negligence affecting an essential obligation is limited to typical foreseeable loss. Mandatory consumer rights remain unaffected.

12. Complaints, privacy and dispute resolution

Complaints may be sent to [EMAIL ADDRESS]. Dispute-resolution information appears in the Legal Notice. Personal-data processing is described in the Privacy Policy.

13. Applicable law and courts

The law of [COUNTRY OF ESTABLISHMENT] applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not deprive them of mandatory protection under the law of their habitual residence. Statutory consumer jurisdictions apply; an exclusive court in [BUSINESS JURISDICTION] applies only to business customers where lawful.

14. Final provisions

If a term is invalid, mandatory law replaces it and the remaining terms continue. Changes are communicated in the legally required form.

Last updated: [DATE]